FREQUENTLY ASKED QUESTIONS

How Long will the carpets take to dry?

This will vary slightly depending o the time of year, the weather and also the thickness and type of the carpet but generally within 2-6 hours.

DO I NEED TO VACUUM?

A good vacuum if you can will allow me more time to spend on steam cleaning cleaning, but I carry a vacuum cleaner of my own if needed. Vacuuming is an important part of the process in most situations.

WHAT CAN I DO TO PREPARE BEFORE YOU GET HERE?

Generally speaking you want to clear the areas that are to be cleaned whether you’re booked in for a carpet clean or an upholstery clean. Large pieces of furniture often don’t move and so the area under them is virtually being protected. These are fine to leave where they are in most situations.

DO I NEED TO VACUUM?

A good vacuum if you can will allow me more time to spend on steam cleaning cleaning, but I carry a vacuum cleaner of my own if needed. Vacuuming is an important part of the process in most situations.

How do you charge? How Much will it Cost?

I, like most carpet cleaners out there charge by number of rooms. Prices start at $90 +GST which is the minimum charge for a room and then go up $20 per room from there.

 

We have to charge a minimum because has the work is in preparing, travelling, setting up equipment, and then packing up. As well as the maintenance and book work once we get home.

For a spot clean the minimum charge can be as low as $70.

Why is your name "coastal carpet cleaning" are you on the east coast?

Short answer is that I bought my original equipment from a gentleman in St Helens. He had that same sign writing that I still use today sprayed all over the canopy. At the time I hadn’t shout of a better name for my business, so I asked his permission to use that same name in Hobart and I’ve never changed it since!

How can I pay?

I can email a Tax invoice, I can text you bank transfer details or of course cash is fine. I usually email cash receipts when needed. I like to tell people I’m saving the environment and also being COVID safe. But the reality is I have terrible hand writing!

How Long Will the Job Take

smaller jobs are completed within an hour usually. larger domestic jobs are done within 2 hours. Commercial jobs can tale anywhere from 1 hour to 1 week! Just depends on the size  scope and requirements of the job.

I got another quote that was a lot cheaper/ I got another quote that was twice as much as you...

Yes this happens… When it comes to the big carpet companies I am likely a bit cheaper than them because I’m not employing anyone currently, but we basically do the same thing.

 

If you get a quote that is much less than mine then my first guess would be that it was from a company who is either very new or very basic in regard to the equipment they are using and the experience they have.

I definitely like to stay within the “High quality for low cost” bracket.

how far do you travel

Generally within a 60km radius of Hobart I will travel. Travel to outside areas may atria a travel fee, which isn’t too excessive